PayTech Company of the Year: Hozah sets the standard - Hozah

Written by unrealthemes | Aug 18, 2025 8:00:23 AM

Grosvenor Shopping Centre sought to modernize its parking system to enhance customer satisfaction, operational efficiency, and revenue generation. By partnering with Hozah, the centre implemented an innovative parking management solution that delivered remarkable results in just a short period.

The Challenge

Grosvenor Shopping Centre struggled with outdated parking solutions that created barriers to both operational efficiency and customer satisfaction. Key pain points included:

  • High operational costs due to manual intervention.
  • Barriers causing traffic delays and frustration for drivers.
  • Low repeat visits and limited time spent in the shopping centre.
Graphics with statictics, 2023-2024

The Solution

Hozah implemented its state-of-the-art parking management platform, featuring automated entry and exit through license plate recognition. Grosvenor Shopping Centre sought to modernise its parking system to enhance customer satisfaction, operational efficiency, and revenue generation. By partnering with Hozah, the centre implemented an innovative parking management solution that delivered remarkable results in just a short period.

Hozah deployed its cutting-edge parking management system, transforming the shopping centre’s car park into a stress-free and highly efficient asset.

The solution included:

  1. Seamless Autopay: Automated payment via license plate recognition.
  2. Dynamic Tariffs: Tailored pricing to encourage longer stays and repeat visits.
  3. Data-Driven Insights: Advanced analytics to optimise car park performance.
  4. Zero CapEx Implementation: Ensuring immediate ROI without upfront costs.
We’re impressed by Hozah’s ability to complete the full installation within weeks. Our drivers appreciate the payment options, and the increase in revenue has been exceptional. We’re very pleased with Hozah’s digital parking solution.

— Julie Webb, General Manager, Grosvenor Shopping Centre

The Results

Hozah’s implementation delivered exceptional outcomes:

  • Revenue Boost: £200,000 annual increase (20% growth).
  • Improved Customer Behavior: +15% dwell time and +8% footfall growth.
  • Efficiency Gains: Hundreds of manual hours saved monthly.
  • Increased Customer Loyalty: Repeat visits doubled.

Want to simplify your parking operations?

Book a meeting now to discover how Hozah can assist you.
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